Frequently Asked Questions
How many bundles will I need?

Lengths 14-22” 3 bundles or more for a full look

Lengths 22” and up 3-4 bundles 

Yes, LuxeByLaChelle is 100% human hair. It is recommended to have the hair colored by a professional for better results.

Up to two years  with proper care. LuxeByLaChelle is 100% human hair , using good quality products and wearing a scarf/bonnet at night helps with the longevity of the hair. (Closures & Frontals need to be replaced after each install).

Policy

Returns & Refunds Policy: All sales are final

Stolen or Lost Packages: LuxeByLaChelle is not responsible for lost, stolen, or damaged packages. In the event that your package is lost, stolen or damaged you will need to get in contact with USPS to file a claim.
General Policy: Once an order is submitted, it can not be cancelled or refunded. Please make sure your order is what you want prior to completing the purchase.

Billing Policy: Please ensure that the billing and shipping address are the same. All orders will be cancelled and declined if your billing and shipping address isn't associated with your bank account. If you see a pending transaction on your card after being declined it will fall off within a few hours. We do not ship to P.O Boxes

Questions & Inquiries

Email Us: info@luxebylachelle.com